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0800 NATURE

FAQ

 

How safe is my personal information?

Nature Discoveries will take all reasonable steps to ensure that your personal information remains confidential to Nature Discoveries and is not disclosed to any outside party.

In the event of promotional activities and competitions, Nature Discoveries reserves the right to publish the names, images and photographs of prize winners and/or participating charities or businesses, without compensation. Prize winners agree to make themselves reasonably available for photographs.

 

I’d like to know more about a specific product?

Find the product you want to know more about in the shop page, click on the product and then click on the “Ask a question about this product” button. Type the question you have, and we will endeavour to get back to you as soon as possible within normal working hours. Alternatively, give us a call on 0800NATURE during normal shopping hours and we will be more than happy to have a chat with you.

How do I find a specific product?

On the Shop Page, type key words that you are looking for in the “Search” box found on the top left of the page. To refine your search, browse to a department by clicking on one of the departments on the left hand side of the page, and then do your search. If you know the SKU or PLU code of the product, you can also type that in to the search box.

How do I find your latest products?

On the Shop Page, type in your search criteria or browse to the department you are interested in, and then select “Latest Product” from the “Order by” drop down box. You may need to ensure that the little Icon to the right of the “Order By” drop down box has the biggest side of the triangle on the Top (indicating your products are ordered in Descending order). To change the order from Descending to Ascending or visa-versa click on this icon.

How safe is the use of my Credit Card on your web-site?

Nature Discoveries will take every effort to ensure the safety of your credit card details. Our checkout procedure goes through a secure website (you should see the web address starts with “https://www” and a little lock should appear on the bottom of your web page). This ensures that the information you give us is securely encrypted. When paying by Credit Card the name that will appear on your Credit Card Statement will be "Nature Discoveries".

How can I stop receiving e-mails from Nature Discoveries?

While Nature Discoveries will not spam you with unnecessary e-mail, we would like to be able to keep you informed of savings, specials or when we receive exciting new products that may be of interest to you. However, if you absolutely do not want to receive any unsolicited e-mail from us, then Click on My Account Details, Click Account Information, go to the bottom of the page, and click on “No Mailing List”. You can change this setting at any time should you wish to be informed of sales and items of special interest.

What are your Shipping Costs?

 

There is a flat rate of $10 Nationwide

Orders can be picked up at the physical store for free (provided we have stock).

PLEASE NOTE: Shipping prices are in New Zealand Dollars and apply to shipping within New Zealand only.

 

How long will it take for me to Receive My Order?

Shipping for NZ is normally 3-5 Working Days, it can take longer at busy shipping times but we'll let you know if there are any expected delays.