Changes to Terms and Conditions
Nature Discoveries reserves the right to change and of these terms and conditions at anytime and without notice to members.
DELIVERY AND COLLECTION FOR ITEMS PURCHASED ON-LINE
All items purchased on-line can be picked up in-store (if available) or couriered to anywhere in New Zealand for the fixed standard courier charge.
Delivery in New Zealand is takes between 3 and 5 working days, rural deliveries can take 3 to 7 days.
Tracking for goods can be provided upon request if this was not stated on the receipt for your order.
International orders are currently taken on a case by case basis and can be arranged by contacting us via email; depending on the items being sold and the destination times for delivery may vary and will be provided in the quote.
RETURNS & EXCHANGES POLICY
What’s your refund policy?
Please choose carefully, as we do not refund if you change your mind or if you made a mistake when ordering from the website.
Can I exchange an item?
We are happy to exchange your goods within 28 days with proof of purchase ie. the till receipt or if purchased online the confirmation of purchase, providing the goods are in re-saleable condition.
If you don’t wish to exchange a returned item, we will refund the original purchase price excluding freight charges, onto a Nature Discoveries Gift Card. This will be minus a $5 courier fee as NZ Post does not allow the posting of Gift Cards.
If the item returned is faulty, Nature Discoveries will meet their obligation to provide a remedy under The Consumer Guarantees Act.
Can I return a gift I received?
You can exchange a gift providing you return it within 28 days of the date it was purchased and you have the original receipt, providing the goods are in re-saleable condition.
Where can I exchange an item?
Providing the goods are in re-saleable condition you can either return an item for exchange at any of our stores or if purchased from our website you may email us (firstname.lastname@example.org) to obtain a “return authorization”
Membership to the Discoveries Club is free. Membership is available to individuals, families and organisations.
Joining the Discoveries Club
When joining Discoveries Club you must provide your correct name, address and contact details. Using a false name, address or contact details may be considered fraudulent.
By joining the Discoveries Club, you agree to be bound by these Terms and Conditions and any amendments as published.
By joining the Discoveries Club you agree to receiving e-mail communications from which you can un-subscribe at any time.
Cancelling your Membership
You may cancel your Discoveries Club Membership at any stage and for any reason.
Nature Discoveries also reserves the right to cancel your Membership without notice for any reason, including if you:
- fail to comply with these Terms and Conditions.
- supply any misleading information or make misrepresentations to Nature Discoveries.
- abuse any privilege normally accorded to members.
- inactivity on your account for a period greater than 12 months.
Membership activity includes making a purchase, redeeming Loyalty Points, participating in promotions and competitions, maintaining your Gift List or Dream Gift and loading cash balances onto your account.
DISCOVERIES CLUB GIFT CARDS
Gift Dollars may be loaded onto any Gift Card in one dollar units from $1.00 upwards.
Once Gift Dollars have been purchased, they have no financial value and may only be used as a redemption towards the purchase of Nature Discoveries products.
All Gift Dollars that are purchased and loaded onto a Discoveries Club Card can be accessed with suitable personal identification such as a student card, passport, drivers’ licence, credit card or third party who can vouch for you using their identification.
Loss, theft, damage or fraudulent use of your Discoveries Club Card
Nature Discoveries does not accept responsibility for any loss of gift cards or any fraudulent use of your Discoveries Club Gift Card.
Report the loss or theft of your Discoveries Club Gift Card as soon possible by quoting your card number to a store member of staff or by e-mail to email@example.com or by free phone on 0800NATURE (0800 628 873).
Any remaining Gift Dollars associated with the card will be stopped and use of that Discoveries Club Gift Card will become null and void.
COLLECTING LOYALTY POINTS
Discoveries Club Reward points will be recorded and accrued to members when:
- Purchasing qualifying Goods or Services from participating Nature Discoveries stores and from www.nature.co.nz, and
- A member has notified Nature Discoveries of their Membership Number at the time of sale and before the transaction is concluded.
Nature Discoveries reserves the right to change the definition of qualifying goods and services, the rate at which loyalty points may be collected, the level at which loyalty points can be collected within any transaction at any time and without notice to members.
The following transactions do not qualify for Reward Points:
- Redeemed Loyalty Points,
- Redeemed Gift Dollars.
The current definitions are as published on-line in these terms and conditions. We recommend that members review these Terms and Conditions on a regular basis.
Should products be returned for credit, or Credit Card transactions reversed, Nature Discoveries reserves the right to reverse the loyalty points that resulted from this transaction or to deduct appropriate loyalty dollars off the credit.
All Loyalty Points will expire 365 days after collection.
All Loyalty Points will be expired immediately upon cancellation of membership, whether this is done by the member or by Nature Discoveries.
You are not authorised to cancel the membership of any third party.
REDEEMING LOYALTY POINTS OR GIFT DOLLARS
Loyalty Points or Gift Dollars have no financial value and cannot be sold or redeemed for cash.
Loyalty Points or Gift Dollars may be redeemed in equivalent New Zealand Dollars as an effective discount against the published price of any items provided by Nature Discoveries.
Suitable secondary identification will be required before Loyalty Points or Gift Dollars may be redeemed against any purchase.
Products on sale may be excluded from collecting Reward Points.
Selected promotional products may qualify for additional Reward Points on an ad-hoc basis.
DRAWS AND COMPETITIONS
Nature Discoveries staff and close relatives may not enter draws and competitions.
Judges decisions and draws are final and no discussion will be entered into.