Terms and Conditions


Changes to Terms and Conditions

Nature Discoveries reserves the right to change any of these terms and conditions at anytime and without notice.

Delivery and collection for items purchased online!

All items purchased on-line can be picked up in-store (if available) or couriered to anywhere in New Zealand for the fixed standard courier charge.

Delivery in New Zealand takes between 3 and 5 working days, rural deliveries can take 3 to 7 days.

Tracking for goods can be provided upon request if this was not stated on the receipt for your order.


Can I exchange an item?

We are happy to exchange your goods within 28 days with proof of purchase ie. the till receipt or if purchased online, the confirmation of purchase, providing the goods are in re-saleable condition.

If you don’t wish to exchange a returned item, we will refund the original purchase price excluding freight charges, on receipt of the unopened resalable product.

If the item returned is faulty?

Nature Discoveries will meet their obligation to provide a remedy under The Consumer Guarantees Act.

Can I return a gift I received?

You can exchange a gift providing you return it within 28 days of the date it was purchased and you have the original receipt, providing the goods are in re-saleable condition.

Where can I exchange an item?

Providing the goods are in re-saleable condition you can either return an item for exchange at our store or if purchased from our website you may email us (info@nature.co.nz) to obtain a “return authorization”


Gift Dollars may be loaded onto any Gift Card in one dollar units from $1.00 upwards.

Once Gift Dollars have been purchased, they have no financial value and may only be used as a redemption towards the purchase of Nature Discoveries products.

Loss, theft, damage or fraudulent use of your Nature Discoveries Gift Card

Nature Discoveries does not accept responsibility for any loss of gift cards or any fraudulent use of your Nature Discoveries Gift Card.  

Report the loss or theft of your Nature Discoveries Gift Card as soon possible by quoting your card number to a store member of staff or by e-mail to info@nature.co.nz or by free phone on 0800NATURE (0800 628 873).

Any remaining Gift Dollars associated with the card will be stopped and use of that Nature Discoveries Gift Card will become null and void.

The current definitions are as published on-line in these terms and conditions.  We recommend that customers review these Terms and Conditions on a regular basis.



Nature Discoveries staff and close relatives may not enter draws and competitions.

Judges decisions and draws are final and no discussion will be entered into.